Potential Delays Information

 

Due to restrictions in place to reduce the spread of Covid-19 both within the UK and worldwide there are potential delays both in dispatch and shipping of products.

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We as a studio endeavour to create your items as quickly as possible but delays in all aspects should be expected at this time.

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Arrival of materials to us

A lot of our fabrics and materials are ordered when an order is placed, therefore before we can start any orders we need to wait until the items have arrived. So far, while minor delays have been experienced with fabrics being out of stock or taking longer than expected to arrive to us, none have affected orders going out to our customers. 

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If any delays of this manner are likely, we do contact our customers as soon as possible.

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Dispatch

While dispatch is normally every week on a Thursday, it is now reduced to once every other week at a maximum. We are aiming for one dispatch a month if possible at the moment, however all items are still being dispatched within their advised processing times.

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At this time please expect that your item will take the longer part of its dispatch time to be shipped. (E.g. if the dispatch is estimated at 3-4 weeks, please expect it to take 4 weeks before it is dispatched)

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Shipping

Generally orders are still arriving within estimated shipping times however delays should be expected at any given moment as delivery company's have been struggling to keep up with all the extra parcels. 

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There are also reductions in flights and ship transit which in turn affects how long something may take to arrive.

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However if you are still waiting for your item after;

• Worldwide; 1 month from dispatch

• UK; 2 weeks from dispatch

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Let us know asap and we can attempt to look into it for you

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