FAQ

 

What currencies do you take?

All quotes and prices are in GBP (Pound Sterling £) only. We do not accept payments in any other currency and will not provide a quote in any other currency

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What payment types do you accept?

All payments and invoices are done via Paypal only. As of writing this FAQ, you can also use your credit/debit card via Paypal. We do not accept any other form of payment

 

I would like to buy something for my child, is that ok?

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All my plushie items are made for ages 14+ years and only as collectors pieces, costume pieces again are made for ages 14+ years only.

None of my items have been tested for child use, none of them are CE certified, and as such I strongly advise against giving items made by myself to children under 14 years old
 

I would like a fully custom item made where a new pattern needs designing, can you do it?

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If the design you wish to have made requires an entirely new pattern to be designed from scratch, whether it be a plushie, fursuit or cosplay item, I will not take it on.

Custom items that I accept are based only on patterns I have already designed and am offereing via https://ko-fi.com/fpstudios/commissions, alterations to the pattern may be made, but I will not take on brand new pattern designs.

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Do you make fursuit heads, partials or full suits?

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In a word, no. I currently have no plans to make fursuits or fuitsuit heads

When will my item ship?

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Depending on what you bought, it could be up to 8 weeks before a customised item is shipped. All processing times are listed on their respective listings. Be it on Etsy, Ko-Fi or discussed via email.

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This processing time does not include shipping time, which varies greatly depending on location.

Please also note, that items bought together will be shipped together. They will be dispatched when the last item is finished.

 

Which countries do you ship to?

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The countries I ship to are limited to the following only:

 

• Australia

• Belgium

• Canada

• Denmark

• Finland

• Ireland

• Japan

• Norway

• New Zealand

• Sweden

• Switzerland

• The Netherlands

• United Kingdom

• USA

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Due to difficulties in shipping (e.g. constant delays or losses) or complex importing requirements, I do not offer shipping to countries not on this list, this unfortunately does include most of the EU.

My item was dispatched but it's been a while, where is my item?

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All items (excluding some smaller items shipped within the UK) are sent tracked. A tracking number will be provided on your dispatch note. You can use this number on any tracking website (Royal Mail / USPS / Canada post etc) to see where it is.

If it has been a couple of weeks, and your item's tracking information has not updated for a while or isn't showing correctly, feel free to message myself with the number and I'll see if I can get more information. Please contact me via the website you purchased from to save confusion.

In most cases though, the information shown online is all I can get.

Items are classed as lost it is hasn't arrived after the below days from their estimated arrival date;
+ 10 working days for 1st Class (UK)
+ 5 working days for Special Delivery (UK)

+ 25 working days for International Tracked / Tracked & Signed Airmail

Until the above times have passed, I cannot look into compensation for a lost item or a potential replacement.

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My item arrived damaged, can you help?

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If an item was damaged during transit, please take photographs of the packaging and the product and I will contact the shipping company to arrange compensation. I can only give compensation if they provide it, as it is their insurance that covers damage in transit.

If the item was damaged after it has been left by by the courier because it was left somewhere unsafe e.g. left on your doorstep or with a neighbour, that is an issue you will need to take up yourself with your local delivery depo. There is nothing I can do in this situation.

I also do not offer compensation for damage caused by inquisitive children, adults or pets

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My item seems smaller/larger than expected, what can you do?

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All items are measured with an estimated size. As they are hand made, small errors should be expected. However the difference should be minimal.

Where measurements are given, please make sure you use a ruler or tape measure to check sizing in person. As trying to imagine sizes is very difficult.

However if you have received, say, a small wolf tail where you ordered a large one, I will of course sort a replacement.
 

Do you offer collections?

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As most websites like Etsy and Paypal require dispatch tracking to enable seller/buyer protection, I cannot offer collections on products purchased online.
 

You can however request items be set side for you if you are a subscriber of ours on Ko-Fi and if I am vending at the convention you are attending. However these reservations will only be available for day one of the convention. If the items are not collected during that time, they will be released for general sale.

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Where are you based?

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I am based in Essex, England, United Kingdom

How many people are in your company?

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FishPish Studios is not technically classed as a "company" as it is not registered as such. The studio is registered as a Sole Trader venture and comprises of just myself

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How long have you been running FishPish Studios?

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FishPish Studios started officially in 2012, however I have been making and selling items since 2009

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