Shipping

 

All works are sent via a tracked and/or signed for service (depending on what is available to your country). Services used;

 

First Class Recorded (UK Only) - Signed for on delivery only, no tracking, estimated 1-3 working day arrival

Special Delivery (UK Only) - Fully tracked, signed on delivery guaranteed by 1pm next working day

International Track & Sign - International service available to most countries and is used if available. Fully tracked, signed on delivery with an estimated 7-14 working day arrival

International Tracked - Used only if Track & Sign is not available, tracking available. 7-14 working day arrival

ParcelForce (Worldwide) - Trackable service used if the commission is large/heavy or other services are not available. Varying arrival dates, depends on specific level of service

 

We only ship to specific countries. Including; UK, USA, Australia, New Zealand, Japan and some European Countries.

 

Returns and Exchanges

 

• Custom items cannot be returned once received by the buyer.

• Custom items cannot be cancelled once fabric is bought or item completed.

 

If it is agreed that an order can be cancelled part-way through, the Studio reserves the right to continue making the work and sell via a convention or online should the work be near completion. This applies even if the work is of the client’s own design. Alterations will be made where possible to change the design from the clients original design. If alterations are not possible, the work will be sold as per the original design.

​

• Premade items, sold as is, can be returned within reason within 14 working days from arrival

  • In this case the cost of the item, not shipping, is refunded when the item is returned to the Studio

  • The item must be in the condition it arrived in, should the item be damaged upon its arrival back to the Studio a further fee will be deducted from the refund

  • Should the item incur additional custom and import fees due to an incorrectly filled out customs form on the return label, this fee will be deducted from the refund

  • It is the buyers responsibility to cover the cost of shipping the item back to the Studio

 

Costs of returns (including fees such as import charges) due to Studio error (e.g. the wrong item is sent) will be covered by the Studio
 

The Studio holds no responsibility for wear and tear on products, or damage caused by inquisitive children or pets.
 

​